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Abstract:

Abstract:

Global competition, the ever-increasing pace of change and the continuous onslaught of new challenges in library services and information resources are placing substantial pressures on all types of libraries. To establish long-term existence advantages from an information services and Knowledge Management (KM) point of view, especially in research centers, it is no longer sufficient for a library to depend solely on having efficient access to internal and external information resources. It has now become a library requirement of efficiently exploit what the librarians and information professionals actually know – not only what the library owns. More and more organizations are now implementing knowledge management strategies as a solid basis on which to build competitive strength and a sustainable growth pattern as part of their overall work strategies[1]. Knowledge Management is a methodology for capturing, optimizing, delivering and maintaining a collection of information that provides guidance or action, and is of value to the organization. When the information professional has access to knowledge, they can quickly assist users with problems and inquiries[2]. As a result Knowledge Management has become an essential practice within today's libraries and information centers. When combined with Knowledge Management, the libraries and information centers are able to improve efficiencies, increase satisfaction, and reduce the cost of service. This paper is an attempt to explains:

• What "knowledge management" is, as it pertains to information users services
• Whether our libraries/information centers could benefit from KM
• How our libraries/information centers can ensure the ongoing success
• The role of information professionals in KM